Holiday Inn Express & Suites Rancho Mirage - Palm Spgs Area, an IHG Hotel

We arrived to our room, no kingsize bed, we were explained if you book through a third party vs your website they can change our reservation, cis what ever that is, ok. First room tv didn’t work, 2nd room it was 79 degrees, a/c wouldn’t come on, was told to turn it down to 64 degrees and in 15 minutes it would get cold, this is very wrong wrong info! While speaking with the representative the a/c condenser kicked on, about 5 minutes later, it just was a little slow in kicking in and was fine there after thank goodness! Being a/c certified for over 30 years, and in the industry a little longer, you don’t turn the tstat down to 55-64 degrees at any given time, it doesn’t get colder faster, in which the young man argued about, it will however freeze up the coils fry the fuse and or compassitor, and actually take away the life of the a/c unit! The unit has a delay and unfortunately i did not allow for that, my mindset was when we get back from the concert i did not want to sleep in a hot room, my apologies! As a VP executive we want our equipment to last and be operated correctly so our replacement costs hit our budgets timely pending the accountable life of them! You are in a sunbelt area that maybe a little traing on operations of machinery will give better understanding to your employees and less problems on down the road! Our stay was very good and thank you!

Everything was great the room was very clean restrooms was clean enough towels front desk was very polite and friendly

Unfortunately, we missed breakfast but the room was really clean and comfortable. We slept really well. We liked the setup in the bathroom. All Dove products and the shower as well as the mirror was over sized and it was well lite. I did enjoy having coffee in the snack area and there was a good choice of free items as well as items to purchase. Staff was really friendly.

Breakfast is decent. Room is clean and spacious. Cleaning service is on everyday, i.e. no need to make a request. Overall, the experience matches the price and expectation well. In addition, Old Spaghetti Factory is right across the street and only 1-2 minutes of walk.

Location near all the stores and restaurants